Note: The processing may take longer than usual due Holidays[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Fulfilment Status” tab_id=”1484652030190-407b08ef-5de7″][vc_column_text text_larger=”no”]Your order will state unfulfilled until a shipping label has been created for your order. Once this label has been created your order will state as fulfilled.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Return\/ Exchange & Cancellation Policy” tab_id=”1484652030219-c6960c7e-ee62″][vc_column_text text_larger=”no”]All Sales Are Final.\u00a0Refunds are applicable only to damaged\/defective goods or goods that were not received correctly.<\/p>\n

Please reach out to customer service if this is applied.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”WHAT IF I DON\u2019T GET MY ORDER AT ALL?” tab_id=”1484652030238-302a2c7c-fe6f”][vc_column_text text_larger=”no”]The maximum delivery time is 25 business days after it has been shipped. If the order does not arrive within the said time, please contact us and we will refund your money.<\/p>\n

[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”WHY SOME OF MY ITEMS ARE MISSING AND NOT ARRIVED YET?” tab_id=”1484652030262-e10da133-51b0″][vc_column_text text_larger=”no”]You might receive your order in 2 or 3 parts because of the shipping process we use, please do not panic if you receive one\u00a0item first. All orders will be delivered within the given delivery time we have mentioned.<\/p>\n

[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][\/vc_column][vc_column css=”.vc_custom_1496938627545{margin-bottom: 20px !important;padding-top: 15px !important;padding-right: 50px !important;padding-left: 50px !important;}” offset=”vc_col-lg-6 vc_col-md-6″][vc_tta_accordion shape=”square” color=”white” c_icon=”chevron” c_position=”right” active_section=”1″ no_fill=”true” collapsible_all=”true”][vc_tta_section title=”I just placed an order, can I cancel it?” tab_id=”1″][vc_column_text text_larger=”no”]Unfortunately, we are unable to cancel an order once it has been submitted, as we cannot disrupt the workflow process fulfilled by our warehouse team. We strive to dispatch orders efficiently to meet the expectations of our valued clients.<\/p>\n

[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”I didn’t receive a confirmation email, did my order go through?” tab_id=”1484056430132-f06cc1b5-a7ca”][vc_column_text text_larger=”no”]If you reached the confirmation page after purchase providing your order number and receipt then your order has gone through.<\/p>\n

If you did not receive an order confirmation email then this means the wrong email was entered at checkout.<\/p>\n

Please contact us with the email used, the first & last name associated with your order and the date your order was placed so we can resend your order confirmation.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”What should I do if I receive a damaged or wrong product?” tab_id=”1484049984302-e0b553b6-82dc”][vc_column_text text_larger=”no”]All returns and\/or exchanges must be initiated here
\nWe accept returns within 30 days of delivery
\nAll merchandise must be returned unworn, unwashed, and undamaged
\nRefunds are issued to the original form of payment used to place the order
\nExchanges are only available when requesting a different size for the same product
\nAll returns and exchanges are processed within a week of the package\u2019s arrival at our warehouse[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Can I change or cancel my order?” tab_id=”1484057271889-b3b2ad15-15f7″][vc_column_text text_larger=”no”]Unfortunately, we are unable to cancel an order once it has been submitted, as we cannot disrupt the workflow process fulfilled by our warehouse team. We strive to dispatch orders efficiently to meet the expectations of our valued clients.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Payment Options” tab_id=”1602097099172-8506fafc-0341″][vc_column_text text_larger=”no”]<\/p>\n

CREDIT CARDS<\/p>\n

We accept Visa, Mastercard, American Express, Discover, and JCB. Note, cards issued by local banks that do not carry one of these logos will not be accepted by our global processing service, in which case we recommend PayPal as an alternative.<\/p>\n

PAYPAL<\/p>\n

Use any payment method on the growing list of ways to fund a PayPal account in your country. Once you have funded your PayPal account, you can use our single-click PayPal express feature to speed through checkout.<\/p>\n

Payment Security<\/p>\n

All transactions submitted to us are encrypted with 128 SSL software which encrypts information you input to protect it from interception by outside parties. we are committed to maintaining the highest levels of security and protection against fraud. We stay up-to-date with the latest in security technologies to ensure that your credit card information, contact information and shipping\/billing information are confidential and safe.<\/p>\n

Order Verification<\/p>\n

Orders may be subject to payment verification. For the protection of our customers, we want to ensure that every order that we ship out was authorized by the cardholder. If your order is placed on hold, we will reach out to you right away to ensure that the delays are minimal.<\/p>\n

Currency<\/p>\n

When possible, We will try processing your payment in your local currency. There are however some limitations and special cases in which we will have to charge your card in Available currencies on our website. In those cases, the conversion is handled by your financial institution.<\/p>\n

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